Partner Support

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Frequently Asked Questions

We've compiled a list of answers to common questions.

SnapSeats is a platform that allows you to post last minute deals and fill empty seats during quiet times. This will help you to increase footfall, find new customers and increase your revenue. SnapSeats is ideal for businesses in the hospitality sector such as restaurants, pubs and bars. You can easily post deals, manage your bookings and track your sales via our partner dashboard.

Interested in joining? Get in touch with us via the contact form below

SnapSeats is a way to advertise your business to thousands of local customers completely free of charge. It is ideal for filling empty seats during quiet times, and by offering a perk, discount or deal, you can post on the SnapSeats platform and have a customer through the door within minutes.

Unlike other deal platforms, SnapSeats does not encourage large deals – You can offer something as simple as a free coffee with a sandwich, a free pint with a burger, 2 pizzas for the price of one – it’s entirely up to you.

Another benefit is the ability to upsell to customers once they are in your venue without paying SnapSeats commission. For example, you could post a deal on food on the platform, and sell them drinks and dessert when they’re at the venue, commission free.

SnapSeats pricing is simple – it is completely free to post on the platform. We take a commission of  20% + 20p, only when a seat sells on the platform.

SnapSeats pricing is simple – it is completely free to post on the platform. We take a commission of  20% + 20p, only when a seat sells on the platform.

If you are interested in joining SnapSeats, simply get in touch via the contact form below by filling in your details. We will get back to you as soon as possible and help you with the onboarding process. We should be able to get you up and running within a couple of days.

Once you have successfully joined the SnapSeats platform, you will have access to your own business dashboard where you can post deals, manage your bookings and track your sales. Simply log in to the business dashboard via the link that we provide you, and click the “Deals” tab. Click the “Add New Deal” button and fill in the relevant details. Please note that you will have to complete your Stripe onboarding before you can post your first deal.

After you have created a deal, you will see it listed in the “Deals” tab within the business dashboard. To the right of the deal listing you will see icons which allow you to delete, edit or duplicate current and past deals. Only live deals will appear on the app.

Whenever a booking is made, you will receive a notification within the app and an email to your business address with the details. Within the business dashboard, you can select the “Bookings” tab to view individual bookings and metrics. You can also export this data to CSV or Excel for your own records.

Within the business dashboard, you can select the “Sales” tab to view a summary of sales for each deal, including the number of seats sold, total revenue, SnapSeats fees, VAT and total payout. You can also export this data to CSV or Excel for your own records

Within the business dashboard, you can select the “Manage Business Account” tab where you can adjust all the information related to your business, such as Business Name, Address, VAT number, Phone Number, Business Category, Terms & Conditions, Venue Rules, Opening Times, Username, Email Address, Password and Contact information. You can also update any images for your business within this section. Please note that any changes within the business dashboard will update accordingly on the app.

We use Stripe as our payment gateway, and they are responsible for collecting payments from the customers and sending payments to businesses who have partnered with SnapSeats. It is quick and easy to create a Stripe account – once you are on the business dashboard home page, look at the bottom left of the screen to view your “Account Activity”, where you will see a request to complete your Stripe onboarding.

Once the customer arrives at the venue with their booking confirmation, you can use our Business Tool App to scan their QR code to register their redemption of the deal. Doing this will make it easier to keep track of which deals were redeemed.

If for any reason you decide to cancel a booking after purchase, you will need to inform the customer via email or phone – you can contact them via the SnapSeats app. You will also need to inform SnapSeats of the cancellation by emailing partners@snapseats.com. We will manually refund customer and you will be charged an admin fee which will be deducted from your next payout. We recommend not cancelling a booking unless it is essential. If you would like more information about this, please contact us using the form below.

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